This is the third interview from my time at the Cable Tec-Expo Show in Philadelphia. Asaf Matatyaou, the VP of Solutions and Product Management for the Cable Access Business at Harmonic, joins us to discuss AI, data, and innovation culture.

Consumer expectations have considerably shifted due to the impact of COVID-19. As a result, the reliability of network connectivity has become paramount. Power usage is another area brought to the forefront of innovation. The cable industry is heavily focused on reducing power usage while improving speed. Green initiatives and power saving, especially with the rising electricity costs, have become motivating areas for today's innovators.

Network Virtualization

The network is moving from traditional proprietary silicone and hardware stacks into software. As a result, running the network now requires different capabilities. As the cable industry steps into this transition, it is essential to get those with experience comfortable while also allowing them to utilize the newest technologies.

AI Automation and the Value Creation of Data

Finding the role of AI within networks to create reliability tends to be tricky. One group thinks AI is the most significant new thing, while others think it's evil and dangerous. Asaf believes that there is an excellent opportunity for implementing AI in terms of scale. To unlock this opportunity, organizations must be confident and prove they are getting the correct data. Secondly, they need the right actions for that data. Lastly, they need to train that data continuously. Many organizations overlook the quality of the data they are capturing. When Harmonic started, they put money into every bit of data they could. Over time, they realized the importance of filtering out non-valuable data. It is key to figuring out what data you need, what you can do with it, and how frequently you need it. I believe that if organizations are not thinking of applying AI to their innovations, they will be left behind.

Innovation Culture & Collaboration

Harmonic collaborates with its customers to pinpoint their desired focus areas and provide actionable solutions. Internally, Harmonic prioritizes having an innovation culture. The organization's leaders encourage experimentation at every level and don't shy away from failure. Every year, they host a two-day 'Hackathon,' allowing anyone in the organization to develop new ideas. They offer prizes for the top ideas and even implement some ideas into their solutions. To those who have an idea and don't know what to do with it, Asaf has a simple message: Don't waste time talking about it. Just do it, and then learn from it. Fail and then achieve.

Check out Asaf's LinkedIn here.

Check out Harmonic's website here.

About our Guest: Asaf Matatyaou

Asaf Matatyaou is Vice President of Solutions and Product Management for the Cable Access Business at Harmonic. Asaf is responsible for product management, strategy, and solution architectures in this role, including Harmonic's virtual cable access solution, CableOS®. Asaf has 20+ years of experience as an engineer and executive in the cable industry, including roles where he led the development of CMTS products and helped drive industry specifications. Asaf earned his BS degree in Computer Science and Engineering from the University of California, Davis.

Humans have always been thinkers. From the time early humans began to communicate, they used their brains to figure out how to survive and thrive. Over the years, humans have continued to use their brains to solve problems and create new things. To do this, humans have had to learn to think differently.

Interestingly, humans are not the only animals that think. Ravens, for example, are known for being very clever birds. They can solve problems and even use tools. However, humans still outrank all other animals regarding their thinking ability. This is mainly because humans can think abstractly. We can imagine things that don't exist and come up with solutions to problems that don't have straightforward answers.

Human versus Computers

With thinking, humans and computers have similarities and significant differences. Both humans and computers can solve problems. Although humans are better at abstract thinking, computers are better at logical thinking.

Computers can come up with ideas based on logic and data, but they cannot come up with totally new and original ideas. One thing that will always set humans apart from machines is our ability to think creatively and come up with new solutions to problems.

Thinking Styles

There are two fundamental ways humans think: convergent and divergent thinking.

Convergent thinking is focused and goal-oriented. It is suitable for solving problems that have a single correct answer. Most people think in a convergent way most of the time because our schools and workplaces reward people who come up with the one right answer. However, to innovate and create, we need people who can think in divergent ways.

Divergent thinking is more open-ended and exploratory. It is good for solving problems that have multiple correct answers. We often use this thinking in creative professions, where people are encouraged to develop new and innovative ideas.

Both convergent and divergent thinking are essential. The best way to solve a problem is to use both types of thinking together. Start by using divergent thinking to explore different possibilities to develop new and innovative ideas. Then, by using convergent thinking, you can narrow down your options and find the best solution.

Convergent Thinking

Convergent thinking is a problem-solving approach that involves generating one correct solution to a problem and creating action plans.

Characteristics of Convergent Thinking

There are several characteristics of convergent thinking. First, it is logical and systematic. This means that convergent thinkers approach problems step-by-step, analyzing all the data before coming to a conclusion. Second, they are analytical. They like to break down problems into smaller parts so that they can understand them better. Third, they are objective. They make decisions based on facts and data, not emotions or personal opinions. Finally, they are decisive. They know what they want, and they go after it aggressively.

Limitations of Convergent Thinking

While convergent thinking is an important skill, it has some limitations. First, it can be rigid and inflexible. They often have trouble adapting to new situations or changing their minds once they have made a decision. Second, it can be restrictive. They often focus too much on the details and lose sight of the bigger picture. And finally, it can be boring. It can be repetitive and unchallenging, leading to stagnation and a lack of creativity.

Divergent Thinking

Humans need people with divergent thinking skills to create and innovate. Divergents think outside of the box and come up with many possible solutions for a problem instead of one good idea like convergent thinkers do; they explore all angles to find something new or different about any given situation which can lead them down paths not taken by others before - essential if we want our world's progress made quickly enough!

Characteristics of Divergent Thinking

There are several characteristics of divergent thinking. First, it is creative. Divergent thinkers think outside the box and come up with ideas that no one else has thought of before. Second, it is flexible. Divergent thinkers can adapt quickly to new situations and change their minds when necessary. Third, it is open-minded. Divergent thinkers are willing to consider different points of view and explore alternate solutions. And fourth, it is challenging. Divergent thinking can be frustrating because it involves taking risks and stepping out of your comfort zone.

Limitations of Divergent Thinking

While divergent thinking is essential for innovation, it has its own set of limitations. First, it can be disorganized. Divergent thinkers often have trouble staying focused on one task or goal. Second, it can be undisciplined. Divergent thinkers may start projects but never finish them because they get sidetracked easily. And finally, it can be chaotic. Divergent thinking can lead to confusion and may not always result in a clear solution.

Need More Divergent Thinkers

Since convergent thinking is the most common form of thinking, we need to expand our thinking styles by building up divergent thinkers.

The first step in improving your divergent thinking skills is understanding the different types of divergent thinking. There are ideators, connectors, and analogizers. Ideators come up with a lot of ideas, connectors connect ideas, and analogizers see similarities between ideas.

You need to practice and be proficient in all three types to improve your divergent thinking skills.

The Ideator

To be a successful divergent thinker, you need to be an ideator — the ability to generate new ideas constantly. The best way to do this is to have a tool or method that you can use to stimulate your creativity. It can be any process, approach, aid (e.g., card decks), or tool you find helpful in getting your creative juices flowing.

The key is to use the tools to be creative regularly. Don't just use it to develop new ideas for work or school projects. Use it to come up with new ideas for anything and everything. The more you use your ideator skills, the better your divergent thinking skills will become.

There are so many ways that you can improve your ideator skills. One way is to practice brainstorming by identifying a daily object like a ballpoint pen and setting an idea quote (e.g., 25) for how many ways you could improve it. The idea quota forces you to brainstorm various ideas, some of which may be far-fetched and beyond the obvious. Still, the important part is that it gets you into the habit of generating new ideas regularly.

The Connector

The connector skill takes two seemingly unrelated ideas and finds the link. Divergent thinkers need to see the world in terms of connections and can come up with new ideas by linking together different concepts. This results in taking a lot of disparate ideas and finding the common thread that ties them together. The result is ideas that wouldn't have been possible if the thinking was linear.

One exercise is to take a problem you are trying to solve and break it down into different fundamental parts. Then, find as many evident and non-obvious connections between those parts. Then take those connections and use your ideator skills to brainstorm more ideas.

This will force you to see the problem differently and come up with new ideas that might seem random but could lead to an unexpected solution.

The Analogizer

The Analogizer is the skill where someone can see the similarities between wildly different ideas. They can take two seemingly unrelated concepts and mash them up. The result is the ability to come up with new and innovative ideas by finding connections between ideas that don't seem to be related.

For example, it can take two different industries, companies, products, or services and find as many non-obvious similarities and differences as possible. Then take those and use your ideator skills to brainstorm more ideas.

Divergent Thinkers Win

The world is full of convergent thinkers. They are the people who work in corporations, follow the rules, and arrive at a single solution. They are good at following instructions and are often praised for their ability to "stay within the lines." The world also has its fair share of divergent thinkers. They are the people who start businesses, push boundaries, and come up with new ideas. They are often praised for their creativity and innovation.

Divergent thinkers are critical to innovation and progress. Corporations rely on convergent thinkers to maintain efficiency and consistency, but divergent thinkers drive innovation and change. Divergent thinkers can see beyond the status quo and develop new ways of doing things. They challenge the rules and find solutions to problems nobody else has thought of.

Divergent thinkers help businesses stay ahead of the competition by coming up with new ideas that no one has ever thought of before. They help businesses remain innovative and relevant in today's constantly changing world. As a result, businesses that want to succeed must embrace divergence and encourage their employees to think creatively.

Jordi Fernandez, Founder and CEO of BeneTalk, joins the show to discuss the mobile app that provides a community for people who stutter. 

Jordi is a person who stutters and growing up, his parents and teachers didn’t understand how to approach it. At a young age, he engaged in various forms of speech therapy. When he moved from Spain to the UK, his therapy took an alternative approach. It focused on getting him out of his comfort zone and provided him with a community to be a part of. This community focus greatly helped Jordi and inspired him to eventually found BeneTalk. 

The Importance of Community

People who stutter often struggle with social anxiety and other mental health issues. As a result, many choose to limit their speech. In the realm of speech therapy, this is called ‘masking’. Because of this, Jordi says there are a lot more people who stutter than the studies typically show. Having a community that shows it is all right to stutter can make a world of difference. It allows people to embrace their stuttering, instead of running away from it. This is where the BeneTalk app comes into play. The focus is not all on fixing the stutter, but rather on enabling those who stutter to feel more comfortable speaking. This allows them to build confidence and improve their speech over time.

The BeneTalk app

Jordi's vision for BeneTalk was to build a stuttering device similar to how a Fitbit operates. The hardware would be placed on the user’s chest and used daily. When COVID-19 broke out, Jordi and his team decided to pivot to a mobile app. The BeneTalk app allows users to learn about themselves, connect with others who stutter and track their speech progress. The app contains courses on stuttering and teaches speech techniques. The team is currently working on creating personalized speech therapy programs. Additionally, they are building a separate app for parents to help their children. Today, they have around 2,000 monthly users, from 165 different countries. In the future, Jordi hopes BeneTalk can be a digital therapeutics platform utilized by all those who stutter around the world. 

Check out Jordi’s LinkedIn here. 

Check out BeneTalk’s website here. 

About our Guest: 

Jordi Fernandez is the founder and CEO of BeneTalk: a mobile app that combines digital speech therapy and community to help people who stutter, and their families, reduce the negative impact stuttering has on lives. Jordi was born in Barcelona, Spain, and worked as a Chartered Mechanical Engineer in multi-billion-dollar deepwater projects for 15 years in the UK. Jordi is a person who stutters, and in 2021, he quit his job to help millions like himself through BeneTalk. 

Whenever I'm speaking outside of California, I can usually expect an audience question about Silicon Valley. Such as — "What's the secret to Silicon Valley's success?"

After all, this region is home to some of the world's most successful and innovative companies. People want to know what about Silicon Valley makes it so successful, and they're eager to learn any tips or tricks they can use to bring that success to their businesses and regions.

If it were only that easy! The truth is, there's no one secret to Silicon Valley's success. Rather, it's a combination of factors that have come together to create the perfect environment for innovation and entrepreneurship.

History of Silicon Valley

The history of Silicon Valley is fascinating. Before there was Silicon in Northern California, there was agriculture. The first settlers in the area were farmers, and the region was known for its fruit orchards. In the early 1900s, the Santa Clara Valley was nicknamed "The Valley of Heart's Delight" because of its abundant fruit production.

As the century progressed, the Santa Clara Valley became increasingly industrialized. During World War II, the region's companies produced materials for the war effort. After the war, the area's economy shifted to a focus on high-tech. This change was partly due to the presence of Stanford University, which attracted talented scientists and engineers to the area.

Silicon Valley got its name from the silicon chip manufacturers once based there. Several major technology companies in the 1950s and 1960s were founded in Silicon Valley, including Hewlett-Packard. At that time, the area was known for its "startup culture" of risk-taking and innovation, and the region's many venture capitalists fostered it.

In recent years, Silicon Valley has faced some challenges. Economic recession, cost of living, and competition from other regions have led to a decline in the proportional number of startups being founded in Silicon Valley. There have also been several cornerstone companies that have moved their headquarters out of the valley, including; SpaceX, Oracle, and Hewlett-Packard Enterprise. However, the region's culture and philosophy remain strong, and it continues to be a leader in technological innovation, albeit a shrinking leader.

Innovation Culture of Silicon Valley

Silicon Valley is known for creating a regional culture and environment for breakthrough and radical innovations. What are the elements of this regional culture?

Here, failure is seen as an opportunity to learn and grow. The region's many venture capitalists are willing to take risks with new and innovative ideas, and the region's entrepreneurs are eager to experiment and take risks to achieve success. In the valley, securing funding for your next idea after a failure is easier than getting your first round of funding. Why? You learned.

The region is also known for its culture of openness and collaboration. Unlike other business regions where companies compete fiercely with one another and keep everything confidential, in Silicon Valley, it is common for companies to share ideas and resources to create the best products and services possible.

In addition, Silicon Valley is home to some of the world's best universities, which are a source of critical talent and innovation.

Examples of Famous Inventions That Came From Silicon Valley

Over the years, Silicon Valley has produced some of the most groundbreaking commercially successful inventions in history. While most did not originate in Silicon Valley, the willingness to innovate beyond what others are doing has made the region so successful. Here are some examples of famous inventions that came from Silicon Valley:

The personal computer

The personal computer is one of the most famous inventions to come out of Silicon Valley. It was first developed in the early 1970s by a team at Xerox PARC, and it quickly became popular in Silicon Valley thanks to its ability to help people work faster and more efficiently. In the 1980s, Steve Jobs and Steve Wozniak helped to bring the personal computer to the mainstream, and they helped make it into the essential tool that it is today.

GPS

The global positioning system is a technology that has revolutionized how people navigate. Bradford Parkinson, professor of aeronautics and astronautics at Stanford University, conceived the present satellite-based system in the early 1960s and developed it with the U.S. Air Force.

The GPS works by using a network of satellites that orbit the earth. These satellites emit radio signals picked up by receivers on the ground. By triangulating these signals, the receiver can determine its location on earth.

The consumer commercialization of GPS started with Hewlett-Packard's Charlie Trimble. Trimble was an engineer who became interested in using GPS for navigation after getting lost on a hike. Trimble Navigation was founded in November 1978 by Charlie Trimble and two partners from Hewlett-Packard, initially operating above a movie theatre in Los Altos, California.

In the 1980s, the U.S. government allowed civilians to use GPS for navigation, and the technology quickly caught on. Trimble Navigation was one of the first companies to develop consumer GPS receivers.

Over the years, GPS has become increasingly accurate and widespread. It is now used for everything from guiding planes and ships to finding our way around unfamiliar cities. GPS has even found its way into our pockets.

Smart Phones

The first smartphones were developed in the early 1990s. They were large, clunky devices that were not very popular. The Nokia 9300i was one of the first smartphones that gained some traction in the market. It was released in 2003, and it ran on Symbian OS.

In 2007, Apple Inc. introduced the iPhone, which was a game-changer in the smartphone

It was the first smartphone to become a mainstream hit. The iPhone was a revolutionary device because it combined the features of a phone, a computer, and a camera into one small package.

The iPhone was made possible by Silicon Valley's love of innovation and its focus on integrating new technologies with the early failed concepts of others.

Online Search Engines

Given the birth of the internet, the need to organize the explosion of information became critically important. This led to the development of search engines.

While there were many early attempts at organizing the web, the first true search engine was Archie, developed in 1990 by Alan Emtage, then a postgraduate student at McGill University in Montreal, Canada. Archie allowed users to search for files on anonymous FTP sites.

In 1996, Larry Page and Sergey Brin invented a new search engine called "BackRub." BackRub differed from Archie because it used links (backlinks, thus the name BackRub) between websites to measure importance. This algorithm would later become the basis for Google's search engine algorithm.

Google's dominance is because of its superior search engine algorithm, which ranks websites based on their importance and relevance.

Portability of Silicon Valley's Innovation Culture

The secrets to Silicon Valley's success are not that secret. Each element can be easily understood and applied, but what is unique is the combination of all these factors.

What five actions other regions and businesses can and should take away as learnings?

An Attitude of Innovation

Cultivating a culture of innovation with a strong belief that innovations can change the world for the better is essential. This mindset encourages people to dream big.

Encourage creativity and risk-taking

One way to encourage creativity and risk-taking is to create an environment where it not only tolerates failure but embraces and encouraged it. In Silicon Valley, entrepreneurs can experiment with new ideas without fear of reprisal. This allows them to take on risks no other entrepreneur would dream of taking and develop innovative solutions.

Fund and support early-stage startups

One of the critical reasons that Silicon Valley has been so successful is the amount of funding and support available for early-stage startups. This allows entrepreneurs to develop their ideas without fear of financial insecurity.

In addition, several organizations in Silicon Valley provide mentorship, networking opportunities, and funding assistance.

Encourage collaboration

The culture of collaboration is vital in Silicon Valley. Startups help one another by sharing resources and ideas, contributing to their growth and success.

Establishing co-working spaces and incubators is an excellent way to promote collaboration. Co-working spaces allow entrepreneurs to collaborate and share ideas, while incubators provide support and direction for startup businesses.

Develop a strong workforce

Silicon Valley has developed a strong workforce because it has located itself amid leading research universities such as Stanford and the University of California Berkeley. These universities help to cultivate the skills that workers need for jobs in the tech industry.

Businesses and regions can replicate Silicon Valley's success by investing in education and training programs. They should also focus on developing relevant programs for the local economy.

Not All Good

As with any region or industry, Silicon Valley has its share of pros and cons. While it is home to some of the world's most innovative companies and has produced countless technological advancements, some things need to change.

For one, Silicon Valley is incredibly expensive. The cost of living in the area is astronomical, and it is becoming increasingly difficult for young people to afford to live there. In addition, the high cost of housing is causing many people who grew up in the area to be displaced.

Another issue that needs to be addressed is the lack of diversity in Silicon Valley. The tech industry is overwhelmingly white and male, and this needs to change if Silicon Valley continues to thrive.

Finally, Silicon Valley has an attitude of elitist thinking regarding innovation that is not invented there — "Real innovation only happens in Silicon Valley." Innovation with global impact requires collaboration that extends beyond any geographic area. This silicon valley thinking must change if it is going to maintain its position as a world leader in technology and innovation.

Conclusion

The innovation secrets of Silicon Valley aren't that secret. The region has been thriving because it has cultivated a culture of innovation, encouraged creativity and risk-taking, supported early-stage startups, and encouraged collaboration. These are all things that businesses and regions can replicate to achieve similar levels of success.

However, there are some areas where Silicon Valley needs to improve. The region is becoming increasingly expensive and challenging to live in, and it needs to do more to foster diversity within the tech industry. Additionally, Silicon Valley must learn to embrace collaboration with other regions to maintain its position as a world leader in technology.

The first step a region or organization should take is to identify the unique strengths and resources that it has to offer. Once these assets have been identified, a plan can be developed to encourage innovation and entrepreneurship. Any region or organization can achieve Silicon Valley-level success by following these steps.

While I spent most of my career in Silicon Valley, I firmly believe that innovation success can be achieved anywhere in the world. The steps above are not meant to be prescriptive but rather provide a general framework for how any region or organization can encourage innovation. With the right mix of ingredients, any place can experience innovation success.

This is the second interview from my time at the Cable Tec-Expo Show in Philadelphia. Jan Ariesen, the CTO of Technetix, joins us to discuss how his organization’s prioritization of innovation, paired with the right team, helps them solve tomorrow’s problems.

Jan Ariesen of Technetix on Prioritizing Innovation

Engineers typically focus on solving today’s problems but don’t take time to think about tomorrow. Technetix has a reputation for solving tomorrow’s problems that others in the broadband industry don’t think of. Predicting the future is not simple, as you will almost always be wrong. Technetix empowers its employees by giving them the freedom to predict the future without fearing failure. Jan said that most of their ideas at Technetix fail, and only a few succeed. This is simply the nature of innovation. For example, it took the engineers at Technetix five years to develop a new style of broadband amplifier. While everyone told them it was impossible, they are now building amplifiers that can do 1.8 gigahertz. Technetix pushes its people to “make decisions” from the top down. People in the innovation space often get hung up on analysis and allow the fear of failure to overcome them. Organizations with a heavy experimentation culture give their people the tools they need to make game-changing innovations. 

Hiring the Right Team

When Jan is conducting interviews for engineers, he looks for two key attributes. He always asks specific questions to those he interviews. “If your bike got a flat tire, would you go to the shop or fix it yourself?”. If the interviewee says they would take their bike to the shop, then he says they are not an engineer. True engineers want to understand things and desire to solve them. They have an unconventional way of thinking that others do not possess. Jan also looks to hire those that are team players. These people will help others and learn from them along the way. People often overlook the importance of collaboration and cooperation and overemphasize technical skills. You can always teach the technical, but you can’t teach the attitude and mindset.

Check out Jan’s LinkedIn here.

Check out Technetix’s website here.

About Our Guest: Jan Ariesen

Jan Ariesen is an experienced engineer with 30+ years of broadband cable TV design experience. He leads the CTO, Marketing, R&D, and QA teams at Technetix. Before 2008, Jan was the VP of Engineering, leading teams in the UK, Belgium, and the Netherlands. His teams were responsible for researching, developing, and inventing new products and technologies. Jan joined the Technetix board in 2018.

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